Chargebacks

[ { "title":"Testing", "link":"https://docs.solidgate.com/payments/testing/", "text":"Simulate payments to test your integration before launching in production.", "imgSrc":"https://solidgate.com/wp-content/uploads/2022/06/icon-customizable.svg" } , { "title":"Create your payment form", "link":"https://docs.solidgate.com/payments/integrate/payment-form/create-your-payment-form/", "text":"Understand how to integrate the payment form into your product.", "imgSrc":"https://solidgate.com/wp-content/uploads/2022/06/icon-payments.svg" } , { "title":"Billing", "link":"https://docs.solidgate.com/billing/", "text":"Smart billing solutions designed for diverse business models.", "imgSrc":"https://solidgate.com/wp-content/uploads/2022/06/icon-global.svg" } ]

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Chargebacks
Detailed insights into chargeback patterns for effective dispute resolution and fraud prevention

The report provides a deeper understanding of chargeback patterns and drivers.

Analyzing chargeback data in the report helps identify reasons and trends behind disputed transactions. This visibility into the root causes of chargebacks supports more targeted dispute resolution and fraud prevention strategies.

The report includes original order IDs, customer information, transaction amounts, and statuses. This data helps businesses resolve disputes and combat fraud effectively.

Chargebacks API report is a vital tool for merchants, offering detailed insights into chargeback cases. It provides comprehensive information about each chargeback, including unique identifiers, creation date, settlement date, types, and amounts. It also details the specific reasons and descriptions for chargebacks.

Chargeback information is unloaded using the updated_at as default parameter, which reflects the date when the latest chargeback flow was created.
To create a card disputes report

  1. Go to Reports&Exports.
  2. In the top-right corner, click on +Create report.
  3. In the pop-up window, add the required information:
    • Select the Card disputes report type
    • Select one or several channels
    • Specify a date range of up to 36 days
    • Optionally, change the auto-created file name
  4. Click on Create.
    Once confirmed, the reports are created for each selected channel.
  5. Click on Download to save and view the report.

Please note that a more detailed report is available via API, including additional fields for expanded analysis and insights.
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